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User roles

Only users with the Account Owner or User Administrator role can add or edit users.

A user can be assigned one or more roles.

RoleDescription
Account OwnerThe user who registered the account. You cannot change the role of an Account Owner or assign that role to another user
Account AdministratorUser with access to account management, services and billing
Billing AdministratorUser with access to billing management and without access to service management
User's AdministratorA user with access to user management and no access to services and billing. The first User Administrator is created by the Account Owner.
Account ObserverA user with access to view all services, billing and account data and no management access. The Account Viewer can view everything that the Account Admin manages

Role Comparison

AccessAccount OwnerAccount AdministratorBilling AdministratorUser's AdministratorAccount Observer
Two-factor authentication✓✓✓✓✓
User Management✓✓✗✓✗
Receiving notifications✓✓✓✓✓
Notification management✓✓✗✓✗
Create tickets✓✓✓✓✓
View all tickets✓✓✓✓✓